quality-standars

Mission

Our mission is to offer specialized health care to all the patients, who put their trust in us, providing them with efficient and effective personalized services, using the latest technology and meeting the highest quality standards. Our commitment to our patients is guaranteed by involvement and dedication of all our staff, and by our certification of Integrated Quality Management and Environment System in accordance with ISO 9001 and 1400.

Environmental and quality

IMED Hospitals have a Quality Policy to audit different aspects of health care process. With our patients being the central aspect of our work we pay close attention to Patient Reported Outcome Monitoring and Patient Reported Experience Measures.

In perceived quality questionnaires our patients are directly asked about key questions regarding our care standards. Among those issues we enclose the following results within this year patients questionnaires.

Cleanliness and comfort of your room

grafico-satisfaccion-189% of our patients considered our hospital rooms to be very comfortable and spotlessly clean. The remaining 10% reported their overall satisfaction with provided rooms.
In conclusion, 99% of our patients regard our rooms as both very comfortable and immaculate.

 

The nurse services

grafico-satisfaccion-282,65% of our patients rated the service they have received from our nurse team as excellent. The remaining 17,35 % reported that the service was quite satisfactory giving it a rating of 4.

 

Doctor’s attention

grafico-satisfaccion-282,65% of our patients rated the service they received from our doctors as excellent. The remaining 17,35 % rated the service as quite good.

 

Admission process

grafico-satisfaccion-373,74% of our patients gave the highest score to our admission service team. 18,18 % rated the admission process quite highly giving it a score of 4.

Certifications

sello-cert

best hospital